FAQs
Frequently Asked Questions
Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at The Retreat in Richmond.
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
What parking options are available at this community?
The Retreat offers residents covered, reserved parking as well as detached car garages.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
When is trash pickup?
Valet Living picks up from the front door Sunday at 6pm (Can set out trash bin at 4pm), Monday through Thursday at 8pm (Can set out trash bin at 6pm).
Where is the dog park?
The Dog Park is located next to building 1 at the front of the community in the corner
Where can my guests park when visiting the community?
We have designated visitor parking along the fence line behind building 7, 8, and 9. The vehicle can park only in the designated spaces that state Visitor on the space, and need to register their vehicle at R2Park.com
What are your community’s pool hours?
10 am to 10 pm
Does your community offer clubhouse rentals?
Yes, Sundays only from 10am – 10pm. Resident submits the request through the office and we confirm the availability. The deposit is $250, the cost for the usage is $300. To reserve the date, 50% of the usage fee is due. The remaining 50% is due 2 weeks prior to the event, and $250 is to be brought in as a personal check to obtain the keys to the space. If the event is less than 2 weeks away when reserving, the full $300 will be due to reserve the date.
What are your fitness center hours?
24 hour access, utilizing their community access code entering only through the door through the mailroom.
Where is the Compactor located?
Near the exit gate that exits to Harlem Rd
Are there specific hours for Move-In and Move-Out?
Monday – Friday 10am – 5pm, Saturday 10:30am – 4:00 pm
Where are the grills and what type are they?
Gas grills located to the side of the pool, propane is supplied by us, please call the emergency number if propane is not working outside of office hours
What are the Cable TV/Wi-Fi provider speed and phone number?
Residents can choose any provider
Who are the water and/or electricity provider and how can I contact them for service setup?
Residents can choose any provider (Water is not needed)
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
Does it cost anything to apply at this community?
No, it is free to apply for an apartment with SMARTLEASING! After you are approved, you will have the option to pay a reservation fee to hold your apartment.
What parking options are available at this community?
The Retreat offers residents covered, reserved parking as well as detached car garages.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
What is Venterra’s AutoPay Discount, and how much can I save?
Sign up for AutoPay in SMARTHUB and receive a $20 discount on your rent each month! Exclusive to Venterra.
When is garbage collection?
When is doorstep trash pickup?
Garbage is collected on Valet Living picks up from the front door Sunday at 6pm (Can set out trash bin at 4pm), Monday through Thursday at 8pm (Can set out trash bin at 6pm).
Where is the dog park?
The Dog Park is located next to building 1 at the front of the community in the corner
Where can my guests park when visiting the community?
We have designated visitor parking along the fence line behind building 7, 8, and 9. The vehicle can park only in the designated spaces that state Visitor on the space, and need to register their vehicle at R2Park.com
What are your community’s pool hours?
10 am to 10 pm
Does your community offer clubhouse rentals?
Yes, Sundays only from 10am – 10pm. Resident submits the request through the office and we confirm the availability. The deposit is $250, the cost for the usage is $300. To reserve the date, 50% of the usage fee is due. The remaining 50% is due 2 weeks prior to the event, $250 is to be brought in as a personal check to obtain the keys to the space. If the event is less than 2 weeks away when reserving, the full $300 will be due to reserve the date.
What are your fitness center hours?
24 hour access, utilizing their community access code entering only through the door through the mailroom.
Where is the Compactor located?
Near the exit gate that exits to Harlem Rd
Are there specific hours for Move-In and Move-Out?
Monday – Friday 10am – 5pm, Saturday 10:30am – 4:00 pm
Where are the grills and what type are they?
Gas grills located to the side of the pool, propane is supplied by us, please call the emergency number if propane is not working outside of office hours
What are the Cable TV/Wi-Fi provider speed and phone number?
Residents can choose any provider
Who are the water and/or electricity provider and how can I contact them for service setup?
Residents can choose any provider (Water is not needed)